Q.: I put music on my player, but the songs won't play. Why can't I hear the music? |
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A:SONGS MUST BE IN MP3 OR WMA FORMAT TO PLAY ON YOUR FREESTYLE AUDIO MP3 PLAYER!
The songs you have downloaded to the player are most likely not in MP3 format. They are probably in AAC or protected formats and need to be converted first. So while they appear to be on the player from the computer screen, no sound can be projected until they are in MP3 format and re-downloaded to the player.
*See Music Conversion Instruction Document.
Note: If the headphones are not completely inserted into the jack, music will not play. |
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| Q.: How do reset my MP3 player? |
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A:With the player turned on, hold the top left and top middle (menu and play/pause) buttons until player screen says: "Loading"
Note: You will not lose any music by resetting. |
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| Q.: How do I change between PSD (portable storage) and WMP (Player) modes? |
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A:With the player plugged in, quickly tap the play/pause button. On the players screen the battery icon will move from one side to the other, confiming that mode was changed.
Note: Windows users must format and upload songs in WMP mode, Mac users must format and upload songs in PSD mode. |
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| Q.: How do I convert my iTunes into MP3 format? |
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| A:See Music Conversion Instruction Document: Transferring and Playing Music on Freestyle Audio DMP using iTunes. |
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| Q.: Some of my songs will not convert to MP3 format on iTunes, what can i do to get them on my player? |
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| A:These songs are most likely “Protected” because you downloaded them from the iTunes music store. If you want to transfer them to MP3 format you need to first Burn them onto a disc then import them to your Library. Make sure your default music setting is in MP3 format first; when the CD has successfully uploaded you can drag the songs into the Freestyle Audio device window. |
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| Q.: How do I change default music settings in iTunes so that my new song files are MP3, not MP4? |
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A:Follow steps below:
Step 1: In iTunes locate the Edit tab on top menu bar and choose Preferences tab
Step 2: In the Preferences menu, choose Advanced tab
Step 3: In the Advanced menu, choose import tab and locate import using drop down
Step 4: In the Import using drop down menu, choose mp3 encoder
Step 5: Then go to View menu, choose View Option and make sure the Kind item is checked
Note: By choosing mp3 encoder, you have now changed your default settings to burn and rip all music from CD’s into mp3 format. Music from your library can now be converted to mp3 format.
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Q.: How do I upload my CDs onto my player? |
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A: Using a ripping program you will have to Convert your CD tracks to MP3 audio files.
Two common programs with ripping capabilities are iTunes and Free Rip.
To rip songs using iTunes:
Simply upload CDs to iTunes, Windows Media Player or other playlists then drag songs from there onto the Freestyle Audio device window. Remember, default music settings must be set to MP3/WMA format before you upload a CD.
To rip songs using Free Rip:
First go to http://www.mgshareware.com and click on the Download now link under the Free Rip section, then click Download now again to save the file locally.
Follow the seven steps below:
Step 1: Once the file is downloaded open the “freeripmp3.exe” to install the
software through wizard to complete the installation.
Step 2: Open the Free Rip Program and click OK to complete the
configuration
Step 3: Put your CD in your CD drive
Step 4: In Free Rip click the ‘CD’ menu and select the ‘Refresh’ menu item
Step 5: A list describing your CD should appear select the proper CD info
and select ‘OK’
Step 6: Click on the green check box that refers to select all or select the CD
tracks you wish to encode to MP3
Step 7: Select the ‘Rip’ menu and select ‘Rip to default’ (this will start the CD ripping process)
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| Q.: How do I upload MP3 files onto my player? |
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A:Open both the Freestyle Audio device and your preferred MP3 audio program (iTunes, Winamp, RealAudio, Yahoo Jukebox, Windows media player) select the songs you would like to upload, and drag and drop them into the Freestyle Audio device window.
This Player is also compatable with Windows Media Player, in WMP mode, Windows Media Player will recognize the unit at "Freestyle Audio Player" and you can sync it just like any other MP3 Player. |
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Q.: How do I locate the Freestyle Audio device window? |
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| A:Click on the Start button then click on My Computer and select Freestyle Audio Player, for Mac users in PSD mode, it will show up on your desktop as an icon after you connect it, and will either be entitled "NO_NAME" or "Removable Storage Device" or something similar. |
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Q.: How do I convert AAC music files to MP3 format using iTunes? |
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A:Follow the steps below:
Step 1: Choose songs from your library that you want converted to mp3 by highlighting
them (For multiple songs, hold the CTRL button on your keyboard and select
songs using your mouse)
Step 2: Locate the Advanced tab on the top of the menu bar of iTunes
Step 3: In the Advanced drop down menu, choose Convert Selection(s) to mp3.
Step 4: iTunes will now begin creating copy of the songs you selected in mp3 format.
Note: You can now delete the original version of songs you selected to convert if you
choose. The new mp3 formatted songs can now be dragged and dropped onto your Freestyle audio device. |
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| Q.: How do I download converted songs onto my new Freestyle Audio device? |
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A: Follow the steps below:
Step 1: Open both itunes and your Freestyle audio device (Double click on My Computer and locate the drive that reads, “Removable storage device.”
Step 2: Now that you have both itunes and the Freestyle audio device window open, minimize each window so that you have equal boxes side by side.
Step 3: Choose songs from you itunes music library that you want to download, remembering to hold the CTRL button down on your keyboard for multiple tracks.
Step 4: Using your mouse, simply drag and drop the music selected into the window of your Freestyle audio device.
Step 5: The screen will show a transfer animation, and go back to the standard charging screen when finished.
Step 6: Unplug the USB cable. Plug in your waterproof earphones and enjoy.
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| Q.: How do I know that the songs are uploading? |
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| A: The screen on your Freestyle Audio device will show a transfer animation to indicate that songs are uploading. |
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| Q.: I put music on my player but nothing happens when I press play, why is that? |
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| A:The songs you are most likely dragging over are either “Protected” files or are in Mpeg 4 format and need to be converted to MP3 or WMA. While they appear to be on the player, the songs will not actually play through the headphones. *See Music Conversion Instructions Document |
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| Q.:My Player skips songs that I put in the playlist, but I'm sure the music is there, why? |
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A:The song that Windows Media Player tried to upload has either a incomplete or absent id3 or id4 tag, and needs to be assigned a track number. if the track number field is blank, please enter a number in the field to make the tags valid.
If clarification is needed, please contact us via our technical support and we'd be glad to walk you through the process.
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| Q.: I have deleted some of the songs but my player still says its full. Why? |
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| A: You likely added songs in WMP mode and are now viewing the player in PSD mode. When the player is plugged into the computer, quickly tap the play/pause button to switch modes and you should see the hidden songs. |
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| Q.: When I plug my player into a Mac I get an icon called "NO NAME", what does that mean? |
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| A:This simply means that your player is a brand new device that you haven’t given a label to yet. Simply name it and you’re done. |
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| Q.: What's Reformating? |
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| A: Reformating your player basically wipes you player clean and deletes all songs, leaving you with a blank slate. Like most removable drives you can reformat your player with no worries of damage to the unit. When reformating on a Mac make sure you choose the MS-DOS format style. click this link to download instructions on reformating |
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| Q: Will my player work with the new Microsoft Vista Operating System? |
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A: Yes. |
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| Q: Will my player work with the new Apple Tiger Operating System? |
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| A: Yes. |
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| Q: Everytime I turn on my player it starts at the beginning of my playlist. Do I have to start from the first song every time? |
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| A:Yes; but, if you make different playlist in different folders, switching between them take seconds. |
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| Q: Can the ear buds be disconnected from the player while in the water? |
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| A: Yes, absolutely! The headset jack is waterproof as well. |
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| Q: Can I use the player to transfer and store non-music files? |
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| A:Yes, you can use your player to save Word documents,pictures, or any other data that you may want to transmit and transport to another computer. It works like a Flash disk/USB stick! |
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| Q: How do I charge my player? How long does it take to fully charge? |
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| A:Simply plug the supplied USB cable into the player and your computer’s USB port. The screen will show a charging animation, and when the animation stops moving, the player is charged. A full charge takes approximately 2 hours. Initial charge (the first time you ever plug it in) should take about 8 hours. |
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| Q: Can I charge my player on a laptop? |
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| A: Yes, however, if you’re using a laptop, we recommend plugging your laptop into a wall socket before charging your player to ensure a full charge. |
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Q: How long does the battery last? |
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| A:The battery lasts approx. 18 hours depending on volume lever and charge state. |
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Q: My computer doesn't recognize the player. |
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A:There are several reasons why this might be happening.
- The unit needs to be plugged in directly into the computers USB port and not into the keyboard or USB hub.
- If plugged into a laptop, the laptop must be plugged into the wall.
- USB cable isn’t plugged in all the way.
- You could also have a bad USB port; try plugging it into another USB port or another computer.
- Your USB cable may be defective, If it is your screen will not display the charging animation.
- Your system may need to be shut down and restarted to clear any issues with the USB port.
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| Q: My player doesn't turn on, what could be wrong? |
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A:There are a couple reasons why this might be happening.
- Your player is out of charge.
- Your music isn't in MP3/WMA format. The unit will not work if your music is in MP4, AAC formats.
- If you are still expieriancing issues, contact tech support at support@freestyleaudio.com
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Q: Does the player have a warranty? |
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A:Freestyle Audio features a 90-day limited warranty. Warranty information is included with
every Freestyle Audio product.
Please click here to view our warranty |
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